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Mastering Assertive Communication
A bespoke, three-part workshop series for parish and town council officers and councillors
Have you ever experienced a conversation or situation where you have struggled to be heard, where other people involved have used language that feels like an attack? Or have you ever had a conversation that left you feeling dissatisfied with the outcome?
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This three-part workshop series is designed to give you confidence, an understanding of the power of language and strategies for positively influencing outcomes. This course is spread over three workshops to maximise learning, self-reflection, and time to implement your new strategies in conversations you may have in your council and beyond.
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Assertiveness is not about getting your own way, but about striving for positive outcomes in all interactions within your council. It is about respecting yourself and others. It's about being grounded enough to share thoughts and ideas in an objective way. ​This course will give you the understanding, tools and resources to achieve this.
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Tickets are £110+VAT for all three workshops, which includes access to each live virtual event and event recordings, as well as downloadable workbooks and other practical resources.
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You are also able to get group discounts if you want to book places for your entire council team.
Registering three or more and get 20% off each registrant. If you are a larger council and want to register more than six people, get 30% off each registrant's ticket.
Three workshops to give you confidence and put you in control
Our three-part workshop series will empower you to navigate conversations and situations of all kinds. Whether it's heated meetings, giving or receiving difficult feedback ormanaging confrontation and conflict, we've got you covered.
Assertiveness Part 1: Emotional Intelligence Foundations
In this first workshop, we will cover:
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The neuroscience of how the brain works and how this impacts on our behaviour.
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Emotional intelligence; what is it and how do we improve it?
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What is assertiveness,what is it not and how does it help communication?
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Understanding aggression and manipulation.
Assertiveness Part 2: Practical Assertiveness Skills in Action
In this workshop, we will cover:
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The impact of fear and stress on effective communication and assertiveness.
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Why we sometimes choose to be passive and how we can manage this.
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Assertive responses in the face of stressful situations, difficult conversations, disappointment.
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Exploring practical strategies for assertive behaviour.
Assertiveness Part 3: Influencing Others Effectively
In this workshop, we will cover:
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Creating positive relationships through understanding behaviour.
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Understanding bias and prejudice and applying critical thinking.
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Giving feedback effectively.
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Action planning to ensure transfer of learning.
Each session builds on the last, with new skills and techniques being introduced. Your council will also save money, compared with the cost of buying all three separately.
Meet your trainer
Janet Webb is an experienced trainer, with decades of experience in facilitating workshops in assertiveness and effective communication.
Janet's experience includes delivering training for local council officers and councillors.
Her expertise is in helping people to understand how their brains work, where their emotions come from and how they impact behaviour.
Janet is a chartered member of the Chartered Institute of Personnel and Development.
How each session will work
Learn something
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Each session will build on the one before diving into a specific area of assertive communication. Detailing the why, what and how behind the ways we communicate. Everything is explained in plain English and grounded in real experience.
You'll leave with strategies and specific tools
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Before each workshop, you will receive reflective questions for you to consider so you are able to get the most out of each session. During and after each workshop, you will be able to work through the reflective workbook provided to help you put into practice everything you learn.
Get clarity on your questions
These are live sessions designed to support you, not talk at you. You will have time to ask questions and explore issues that affect you directly. You will receive clear answers and practical guidance that reflects your lived experiences.
