The Engagement Engine:
Our Listening and Survey Services for Parish and Town Councils
Turn outreach into connection and bring your community into the conversation through effective engagement, consultation listening.
Council communication is a two-way street. Listening and engaging matter more than ever.
It’s easy to send out a newsletter or post on Facebook, but true engagement goes deeper. It means listening actively, responding meaningfully, and creating opportunities for people to feel heard, valued, and involved in the decisions that affect their lives.
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Too often, councils hear from the same few voices while the wider community remains silent, disconnected or unaware.
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The Engagement Engine is a range of practical, flexible support packages that helps your council connect with more residents in meaningful ways: online, in-person, or a blend of both.
We’ll work with you to design a high-quality consultation or community survey, ensure it reaches the right people, and guide you through how to gather, interpret and act on the responses. You'll walk away with clear insights, greater reach, and the skills to engage your community inclusively and confidently, not just to consult, but to connect.
What councils need to know
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Why this matters:
If your community doesn’t feel listened to, they won’t feel represented. Engagement can’t just be a tick a box exercise, it must be meaningful, accessible and inclusive.
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What this package delivers:
A done-for-you engagement campaign: from survey or consultation design to promotion and insight reporting. Digital, in-person, or hybrid, tailored to your community’s needs.
Why it’s worth it:
Because better engagement leads to better decisions, stronger community support, and fewer complaints, making your council more resilient and respected.
What's included in this service?
Engagement Engine Essentials service
(ideal for smaller councils):
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Virtual planning session to agree what success looks like and how we can help you achieve your goals for a listening exercise
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Creation of bespoke survey questions
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Hosting of a digital survey and print-ready survey design
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Creation of visual assets to promote the survey
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Toolkit to run your own in-person engagement event
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Simple key themes and insight report
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Action plan for survey follow-up and next step
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12 months of community engagement and communication follow-up best practice delivered through our Council Hive service
Engagement Engine Premium service
(ideal for larger councils):
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Virtual planning session to agree what success looks like and how we can help you achieve your goals for a listening exercise
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Creation of bespoke survey questions
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Hosting of a digital survey and print-ready survey design
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Creation of visual assets to promote the survey
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Toolkit to run your own in-person engagement event
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Optional on-site engagement event facilitation and support
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Bespoke assets for in-person engagement
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Bespoke press releases and related engagement content
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Full, managed social media geo-targeted advertising campaign carried out on the council's behalf, encouraging residents to take part in the process (usually worth £600)
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Advanced, in-depth key themes and insight report
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Action plan for survey follow-up and next steps
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12 months of community engagement and communication follow-up best practice delivered through our Council Hive service
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