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Terms and Conditions

Please read the following carefully. By accessing, subscribing to, purchasing or otherwise making use of website(s), content, downloads, documents, publications, events, training sessions, services or products provided by Breakthrough Communications & Strategies Limited, you are agreeing to abide by these Terms and Conditions.

1. Modification to our Terms and Conditions

With at least 14 days notice, we may modify any of these terms and conditions at any time by providing notice on our website. We will also notify customers who are within a live contract of any changes in writing by email.


Your continued use of or access to our website(s), materials, products and services shall be conclusively deemed acceptance of these terms and conditions and any subsequent modification.

Last revision to these terms and conditions: 21/08/23.

2. General Terms and Conditions

A. The following Terms and Conditions outline and govern the use of any and all materials, products, events, services and websites provided by Breakthrough Communications & Strategies Limited, unless otherwise specified or provided for by separate or additional contracts or terms of service. From Part 19 onwards, we set out additional terms and conditions relating to specific products and services.

3. Application and entire agreement

A. These Terms and Conditions apply to the provision of the services as detailed in our quotation or your invoice for subscription services by Breakthrough Communications & Strategies Limited (we or us or Service Provider) to the organisation buying the services (you or Customer).

B. You are deemed to have accepted these Terms and Conditions when you accept our quotation or from the date of any performance of the Services or receipt of payment for any of the Services (whichever happens earlier) and these Terms and Conditions and our quotation (the Contract) are the entire agreement between us.

C. You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

4. Interpretation

A. A “business day” means any day other than a Saturday, Sunday or bank holiday in England and Wales.

B. The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.

C. Words imparting the singular number shall include the plural and vice-versa.

5. Services & Subscriptions

A. We warrant that we will use reasonable care and skill in our performance of the Services which will comply with the quotation or subscription service detail, including any specification in all material respects. We can make any changes to the Services which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary.

B.   We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the quotation; however, time shall not be of the essence in the performance of our obligations.

C.   All of these Terms and Conditions apply to the supply of any goods as well as Services unless we specify otherwise.

D. You can subscribe to some of our products or services by registering online via our website by using our online ordering process, by completing a form at one of our events or through confirming your purchase with one of our team members who will complete the order on your behalf. Subscriptions include, but are not limited to Council Hive.

E. We will send you written email confirmation of your order and where appropriate, an account name and password for you and any authorised users. Your use of, or access to materials, products, and services that form part of the subscription you have purchased, shall be conclusively deemed acceptance of these terms and conditions and any subsequent modification until such time as you have exercised your rights to terminate the service in line with the termination clauses set out elsewhere in these terms and conditions.

6. Your obligations

A. You must obtain any permissions, consents, licences or otherwise that we need and must give us with access to any and all relevant information, materials, properties and any other matters which we need to provide the Services.

B. If you do not comply with clause 10, we can terminate the Services.


C. We are not liable for any delay or failure to provide the Services if this is caused by your failure to comply with the provisions of this section (Your obligations).

7. Cancellation and amendment of quotations

A. We can withdraw, cancel or amend a quotation if it has not been accepted by you, or if the Services have not started, within a period of 14 days from the date of the quotation, (unless the quotation has been withdrawn).

B. Either we or you can cancel an order for any reason prior to your acceptance (or rejection) of the quotation.

C. If you want to amend any details of the Services you must tell us in writing as soon as possible. We will use reasonable endeavours to make any required changes and additional costs will be included in the Fees and invoiced to you.

D. If, due to circumstances beyond our control, including those set out in the clause below (Circumstances beyond a party’s control), we have to make any change in the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum.

8. Fees

A. The fees (Fees) for the Services are set out in the quotation or Subscription Service offer. The Fees are exclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.

9. Payment

A. We will invoice you for payment of the Fees either when we commence the service delivery or on the invoice dates as set out in either the quotation or project proposal.

B. You must pay the Fees due within 21 days of the date of our invoice or otherwise in accordance with any credit terms agreed between us. Time for payment shall be of the essence in the Contract.

C. Without limiting any other right or remedy we have for statutory interest, if you do not pay within the period set out above, we reserve the charge you interest at the rate of 8% per annum above the base lending rate of the Bank of England from time to time on the amount outstanding until payment is received in full.

D. All payments due under these Terms and Conditions must be made in full without any deduction or withholding except as required by law and neither of us can assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.

E. If you do not pay within the period set out above, we can suspend any further provision of the Services and cancel any future services which have been ordered by, or otherwise arranged with, you.

F. Receipts for payment will be issued by us only at your request, and shall only be issued digitally.

G. All payments must be made in pounds sterling unless otherwise agreed in writing between us.

10. Sub-Contracting and assignment

A. We reserve the right to, at any time, assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under these Terms and Conditions and can subcontract or delegate in any manner any or all of our obligations to any third party.

B. You must not, without our prior written consent, assign, transfer, charge, subcontract or deal in any other manner with all or any of your rights or obligations under these Terms and Conditions.

11. Termination

A. We may terminate the provision of the Services immediately if you:

1.  commit a material breach of your obligations under these Terms and Conditions; or

2. fail to make pay any amount due under the Contract on the due date for payment; or

3. are or become or, in our reasonable opinion, are about to become, the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtor; or

4. enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with its creditors; or

5. convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency.


12. Intellectual property

A. We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the Services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

13. Liability and indemnity

A. Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this section.

B. We are not liable (whether caused by our employees, contractors, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the quotation for:

1.  any indirect, special or consequential loss, damage, costs, or expenses or;

2.  any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; or

3.  any losses caused directly or indirectly by any failure or your breach in relation to your obligations; or

4.  any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services.


C.   You must indemnify us against all damages, costs, claims and expenses suffered by us arising from any loss or damage to any equipment (including that belonging to third parties) caused by you or your agents or employees.

D.   Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability.

14. Data Protection and Data Processing Agreements

A. When supplying the Services to the Customer, the Service Provider may gain access to and/or acquire the ability to transfer, store or process personal data of employees of the Customer.


B. The parties agree that where such processing of personal data takes place, the Customer shall be the ‘data controller’ and the Service Provider shall be the ‘data processor’ as defined in the UK General Data Protection Regulations (UK GDPR) as may be amended, extended and/or re-enacted from time to time.


C. Where we process personal data on behalf of a Customer (for example, but not limited to, a Community Survey or Neighbourhood Plan Consultation Survey), we shall share with the Customer our Standard Data Processing Agreement that shall become applicable to the service delivery. In this event, we will also provide the Customer with a Schedule of Data Processing Services Provided in relation to the processing of personal data,  the type of Personal Data, Category of Data Subject, Nature of Processing Carried Out, Purpose(s) of Processing, Duration of Processing.

D. For the avoidance of doubt, ‘Personal Data’, ‘Processing’, ‘Data Controller’, ‘Data Processor’ and ‘Data Subject’ shall have the same meaning as in the UK GDPR.


E. The Service Provider shall only Process Personal Data to the extent reasonably required to enable it to supply the Services as mentioned in these terms and conditions or as requested by and agreed with the Customer, shall not retain any Personal Data longer than necessary for the Processing and refrain from Processing any Personal Data for its own or for any third party’s purposes.

F. The Service Provider shall not disclose Personal Data to any third parties other than employees, directors, agents, sub-contractors or advisors on a strict ‘need-to-know’ basis and only under the same (or more extensive) conditions as set out in these terms and conditions or to the extent required by applicable legislation and/or regulations.

G. The Service Provider shall implement and maintain technical and organisational security measures as are required to protect Personal Data Processed by the Service Provider on behalf of the Customer.

H. Further information about the Service Provider’s approach to data protection are specified in its Data Protection Notice. For any enquiries or complaints regarding data privacy, you can email:

15. Circumstances beyond a party’s control

A. Neither party shall be liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. If the delay continues for a period of 90 days, either of us may terminate or cancel the Services to be carried out under these Terms and Conditions.

16. Notices

A. All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).


B. Notices shall be deemed to have been duly given:

1.  when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient;

b.  when sent, if transmitted by email and a successful transmission report or return receipt is generated;

c.  on the fifth business day following mailing, if mailed by national ordinary mail; or

d.  on the tenth business day following mailing, if mailed by airmail.

47.   All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.


17. No waiver

A. No delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy nor stop further exercise of any other right, or remedy.


B. If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

18. Law and jurisdiction

A. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

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