The Listening Project
Find out what your community really wants - not just the loudest voices
Sometimes, the loudest residents aren’t the most representative. To make truly informed decisions, councils need a deeper understanding of what their community really thinks, feels and needs, across all community voices, not just the 'usual suspects'.
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The Listening Project is a deep-dive engagement experience that uncovers what matters to your residents through surveys, focus groups or drop-ins. We’ll handle design, promotion and analysis, delivering insights you can act on with confidence. Whether you're developing a neighbourhood plan or just want to better serve your area, this project brings clarity to the conversations.
What councils need to know
Why this matters:
If your community doesn’t feel listened to, they won’t feel represented. Engagement can’t just be a tick a box exercise, it must be meaningful, accessible and inclusive.
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What this package delivers:
A done-for-you engagement campaign: from survey or consultation design to promotion and insight reporting. Digital, in-person, or
hybrid - tailored to your community’s needs.
Why it’s worth it:
Because better engagement leads to better decisions, stronger community support, and fewer complaints -making your council more resilient and respected.
Investment required
Smaller councils: £2,495, which includes:
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Digital community survey design and print survey preparation
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Promotion plan and council-branded assets
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Insight summary and key themes report
Larger councils: £4,995, which includes:
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Support for digital and in-person listening exercise
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Social media promotion assets
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Full strategic insights report
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Recommendations and engagement action plan
