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The Listening Project

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Find out what your community really wants - not just the loudest voices

 

Sometimes, the loudest residents aren’t the most representative. To make truly informed decisions, councils need a deeper understanding of what their community really thinks, feels and needs, across all community voices, not just the 'usual suspects'.

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The Listening Project is a deep-dive engagement experience that uncovers what matters to your residents through surveys, focus groups or drop-ins. We’ll handle design, promotion and analysis, delivering insights you can act on with confidence. Whether you're developing a neighbourhood plan or just want to better serve your area, this project brings clarity to the conversations.

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What councils need to know

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Why this matters:

If your community doesn’t feel listened to, they won’t feel represented. Engagement can’t just be a tick a box exercise, it must be meaningful, accessible and inclusive.

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What this package delivers:

A done-for-you engagement campaign: from survey or consultation design to promotion and insight reporting. Digital, in-person, or

hybrid - tailored to your community’s needs.

 

Why it’s worth it:

Because better engagement leads to better decisions, stronger community support, and fewer complaints -making your council more resilient and respected.

Investment required

Smaller councils: £2,495, which includes:

  • Digital community survey design and print survey preparation

  • Promotion plan and council-branded assets

  • Insight summary and key themes report

 

Larger councils: £4,995, which includes:

  • Support for digital and in-person listening exercise

  • Social media promotion assets

  • Full strategic insights report

  • Recommendations and engagement action plan

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Breakthrough Communications

BizSpace, Courtwick Lane, ​Littlehampton, BN17 7TL
Email: ​hello@breakthroughcomms.co.uk
​Phone: 01903 299000

©2025 Breakthrough Communications and Strategies Limited. All rights reserved.

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