
The Crisis Recovery Pack

When things go wrong, we help you get it right.
Crises can impact councils of all shapes and sizes. Whether it's disruption to council services, a councillor saying something inappropriate on social media, a viral complaint or tricky FOI request, reputational issues can escalate fast. The real question is: will your council be prepared when it comes to communicating with the community, the press and media and other stakeholders during and after a crisis?
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The Crisis Recovery Pack gives you rapid access to expert guidance, messaging support and a practical plan, so you can respond with professionalism, clarity and calm. We’ll help you manage the moment and put systems in place to reduce future risks. Because in the face of public pressure, confidence is your greatest asset.

What councils need to know

Why this matters:
​​One wrong post, one misquoted councillor, one messy FOIand suddenly your council is under fire. Most councils aren’t prepared. Are you?
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What this package delivers:
Rapid support within 48 hours: from messaging and response planning to councillor guidance and follow-up coaching, so you’re ready to face the storm.
Why it’s worth it:
Because how you respond in a crisis shapes your reputation for years. With the right support, you can turn conflict into credibility.