The Crisis Recovery Pack
When things go wrong, we help you get it right.
Crises can impact councils of all shapes and sizes. Whether it's disruption to council services, a councillor saying something inappropriate on social media, a viral complaint or tricky FOI request, reputational issues can escalate fast. The real question is: will your council be prepared when it comes to communicating with the community, the press and media and other stakeholders during and after a crisis?
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The Crisis Recovery Pack gives you rapid access to expert guidance, messaging support and a practical plan, so you can respond with professionalism, clarity and calm. We’ll help you manage the moment and put systems in place to reduce future risks. Because in the face of public pressure, confidence is your greatest asset.
What councils need to know
Why this matters:
​​One wrong post, one misquoted councillor, one messy FOIand suddenly your council is under fire. Most councils aren’t prepared. Are you?
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What this package delivers:
Rapid support within 48 hours: from messaging and response planning to councillor guidance and follow-up coaching, so you’re ready to face the storm.
Why it’s worth it:
Because how you respond in a crisis shapes your reputation for years. With the right support, you can turn conflict into credibility.
Investment required
Smaller councils: £1,495, which includes:
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Initial Zoom-based crisis support session with the Clerk within 48 hours
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A further follow-up advice session Zoom
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Draft messaging and public response template
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Draft press release written and edited
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Councillor and staff do’s/don’ts briefing
Larger councils: £2,495, which includes:
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Initial Zoom-based crisis support session with the Clerk within 12 hours
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Two further follow-up advice sessions on Zoom
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Unlimited bespoke statement, press release and social media content writing
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Media coaching and support for council spokesperson
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Councillor and staff do’s/don’ts briefing
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Follow-up review and debrief
